An end customer or their authorised representative may submit a complaint regarding an electricity bill for reasons including: meter reading, billing and payments, legal action or enforcement, suspension of electricity supply, quality of electricity supply, other disputed matters arising from the Full Electricity Supply Contract – Guaranteed Supply
A complaint is considered any formal communication from the customer — such as a claim, objection, or appeal — submitted for the purpose of exercising their rights in accordance with applicable regulations, where the subject matter falls within the competence of EPS JSC.
Complaints may be submitted via the following channels:
- Through the “EPS View Your Bill portal” and mobile application
- In person, at the EPS JSC Belgrade customer service desk (the address is provided on the electricity bill)
- In writing, by post (the address is provided on the electricity bill)
- By email to: reklamacije@eps.rs
- By telephone on: 0800 111 202 (toll-free)
The complaint submission form is available for download here. When submitting a complaint, it is essential to provide all required information.
For each complaint received, EPS JSC will issue the complainant a confirmation of receipt, including a reference number. In accordance with the timeframes set out in applicable regulations, EPS JSC will prepare and deliver a response using the same channel through which the complaint was submitted.
In the event of technical issues related to system connection, metering equipment and measurement accuracy, electricity supply quality, network faults or power outages, customers may contact Elektrodistribucija Srbije d.o.o. Beograd.
As a supplier providing guaranteed electricity supply as a service of general economic interest, and in accordance with the Consumer Protection Act, EPS JSC has established the following bodies:
