An end customer or their authorised representative may submit a complaint regarding an electricity bill for reasons including: meter reading, billing and payments, legal action or enforcement, suspension of electricity supply, quality of electricity supply, other disputed matters arising from the Full Electricity Supply Contract – Guaranteed Supply
Any complaint by the end user in the form of a complaint, appeal, etc. for the purpose of exercising their rights in accordance with the regulations, and the subject of which is within the jurisdiction of EPS JSC.
Complaints can be filed:
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Through the "EPS View Your Bill" portal and mobile application
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In writing - by post (the address is provided on the electricity bill)
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By email to the address: reklamacije@eps.rs
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Calling 0800 111 202 (toll-free)
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In person, at the EPS JSC Belgrade counter (the address is listed on the electricity bill)
The complaint form is available for download here. When submitting a complaint, it is necessary to provide all the required information.
For each complaint received, EPS JSC issues the complainant a confirmation of receipt, i.e. information on the complaint registration number. In accordance with the deadlines set out in the applicable regulations, EPS JSC prepare and deliver a response using the same manner in which the complaint was submitted.
In the event of technical issues related to system connection, metering equipment and measurement accuracy, quality of electricity supply, network failures and power outages, customers may contact Elektrodistribucija Srbije d.o.o. Beograd.
As a supplier providing guaranteed electricity supply as a service of general economic interest, and in accordance with the Consumer Protection Law, EPS JSC has established:
