Frequently asked questions


Are some items on the bill for the prosumer paid even when there is no energy used?

The prosumer (household - general consumption) pays tariffs every month - "guaranteed supplier's cost" and "chargeable demand" - regardless of whether electricity consumption has been achieved at the measuring point or not, as well as a fee for energy efficiency, a fee for access to the distribution system for the difference between taken and consumed energy, a fee for the incentive for privileged electricity producers, excise duty, VAT and tax for public media service.

Who should a customer, who has not received an electricity bill, contact?

A customer who has not received an electricity bill should send an e-mail to: kpreklamacije@eps.rs

How can a prosumer redirect his wrongly made payment?

The prosumer who has a contract with EPS JSC submits an e-mail to the address kpreklamacije@eps.rs or submits a written request for redirecting payment to the correct account of EPS JSC with mandatory submission of proof of payment, a copy of the bill and specifying the number of the account to which he made the payment, i.e. to which the payment should be redirected, to the address: EPS JSC - "EPS Snabdevanje" Branch, Sector for prosumer management.

How can a prosumer submit an objection to the supplier's calculation?

Objections to the bill can be submitted by the customer by e-mail to the address kpreklamacije@eps.rs



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