Why should I choose EPS JSC?
EPS JSC offers a reliable supply of electricity and guarantees the agreed price and quantity of electricity throughout the entire contract period. We have many years of experience in the sale of electricity, and for many years we have been cooperating with almost all significant economic entities operating in the territory of the Republic of Serbia.
КWhat is the difference between a supplier and a distributor?
The supplier concludes supply contracts with natural and legal persons, issues bills for consumed electricity and ensures the secure supply of all customers with electricity, under the most favorable market conditions. The distributor is responsible, among other things, for the safe, reliable and secure operation of the distribution system and the quality of electricity delivery, the development of the distribution system, the construction of the distribution system user connection, the correctness and reliability of electricity metering at the points of receipt and delivery from and to the distribution system.
Who can I contact regarding complaints about voltage quality, power outages, etc.?
You can submit complaints of this type directly to the distribution system operator "Elektrodistribucija Srbije" d.o.o or to your supplier, who will forward your complaint to the Operator.
Can I sign a contract for a period shorter than one year?
Yes. The commercial supply contract is concluded according to your needs. The contract period can be longer than one year.
How can I redirect my incorrect payment?
If you made the payment to a current account for commercial or last resort supply, and it should have been to another current account, you need to send an official letter signed by an authorized person, stating the following information:
- Basic information about the legal entity (TIN, registration No. and name of the legal entity)
- To which current account, reference number was the payment made
- What is the amount in question and what date was the payment made
- Which current account and reference number should the payment be transferred to
- Information about the person we would contact if necessary (name, surname, phone number)
Send the letter to Masarikova 1-3, 11000 Belgrade. If you made the payment to one of the current accounts for guaranteed supply, and you should have paid to the account for commercial or last resort supply,
transfer request јmust be sent to the address of the EPS JSC branch office to which the current account for guaranteed supply in question belongs.
If you would like us to issue a refund, you need to send a completed and signed
refund request to the following address: Masarikova 1-3, 11000 Belgrade.
Where can I file a complaint about the bill?
You can send a complaint about the bill by mail to Masarikova 1-3, 11000 Belgrade (mailing address) or to the e-mail address
komercijalno.snabdevanje@eps.rs.
When writing a complaint, you need to provide basic information about the metering point (ED number, address and name of the metering point), information about the natural person/legal entity to whom the bill is issued (name, personal identification number, tax ID number), as well as information about the contact person (name and surname, contact phone number and e-mail address).
Do commercial supply customers pay the public service broadcasting fee?
Yes. The fee is a mandatory element of the monthly bill for electricity supplied to all suppliers who carry out the activity of supplying end users with electricity on the territory of the Republic of Serbia. The supplier invoices and collects the public service broadcasting fee based on data received from RTS/RTV, i.e. RTS/RTV each month submits to the supplier a list of metering points for which the public service broadcasting fee needs to be calculated. (Law on the Temporary Regulation of the Method of Collection of the Public service broadcasting fee).
Can I be exempt from paying the public service broadcasting fee?
Exemption from paying the public service broadcasting fee is carried out by RTS, so it is necessary to send the request to RTS.
For metering points outside Vojvodina, you can submit a request (natural persons/legal entities)
Radio-televizija Srbije
Služba poslovni inženjering
Kneza Višeslava br. 88
11030 Beograd | Radio-televizija Srbije
Služba poslovni inženjering
Kneza Višeslava br. 88
11030 Beograd
|
taksajms@rts.rs |
RTS contact numbers for information: 011/2544-292, 2547-071, 2544-647, 321-2694, 2544-799.
For metering points on the territory of Vojvodina, you can submit a request (natural persons/legal entities) :
Radio-televizija Vojvodine
Služba RTV takse
Ignjata Pavlasa br. 3
21000 Novi Sad
| Radio-televizija Vojvodine
Služba RTV takse
Ignjata Pavlasa br. 3
21000 Novi Sad
|
taksajms@rtv.rs |
RTV contact numbers for information: 021/210-1737, 021/210-1681.
We would like to point out that customers whose period of exemption from paying the fee has expired (specified in the decision they received from RTS/RTV) are obliged to submit a request to RTS/RTV again, following the same procedure, so that the public service broadcasting fee is not invoiced through their electricity bill.
Where can I find information about the prices offered, i.e. the conclusion of a contract?
You can contact us by sending an email to
komercijalno.snabdevanje@eps.rs or by calling 0800/122-121, and we will provide you with all the requested information as soon as possible.
How can I terminate the contract?
Supply contracts – commercial supply can be terminated by respecting the relevant articles of the concluded contract. One of the mandatory conditions is the settlement of all due obligations for consumed electricity.
How are the costs for access to the distribution system stated in the bill?
The costs for access to the distribution/transmission system are separately stated in the bill for electricity on commercial/last resort supply. For each individual metering point, these costs are listed in point 2. An explanation of the entire bill can be found
at this link.
How and in what way can I be informed about exercising my rights?
You can contact us by sending an email to
komercijalno.snabdevanje@eps.rs or by calling 0800/122-121, and we will provide you with all the requested information as soon as possible.
What are the conditions, procedure and consequences of suspending electricity supply?
Suspension of electricity supply to the end user at the request of the supplier is a temporary measure implemented by the Distribution System Operator “Elektrodistribucija Srbije” d.o.o. Belgrade, at the request of EPS JSC Belgrade, due to the unfulfilled obligations of the end user (due and unpaid debts for consumed electricity) under the Supply Contract and implies a physical interruption of the supply of electricity to the end user's metering point at the metering device. Before suspending electricity supply, EPS JSC Belgrade will warn the end user in writing to settle the debts within the legally specified period (15 days for legal entities), or otherwise send a request for suspension of electricity supply to “Elektrodistribucija Srbije”. Suspension of supply does not terminate the Electricity Supply Contract, which means that the end user is obliged to, for the entire duration of the suspension, settle the obligations that do not depend on electricity consumption, namely tariffs for "cost of access to the distribution/transmission system", VAT, public service broadcasting fee and other costs prescribed by law. The end user whose electricity supply has been suspended has the right to file a complaint to EPS JSC Belgrade, which must be submitted in writing to the address Masarikova 1-3, 11000 Belgrade.
Where and how can I change my supplier?
ТThe electricity market in the Republic of Serbia opened on 01 January 2014, which means that customers are also given the right (but not the obligation) to choose their electricity supplier. Customers can find an overview of licensed suppliers, as well as the Rules on Changing Suppliers, on the website of the
Energy Agency of the Republic of Serbia
How are disputes resolved and what are my rights as a Customer in the event of a dispute?
As stated in our supply contracts, the contracting parties agree that any dispute arising in connection with the Contract will be resolved amicably, in the spirit of good business cooperation. In the event that the dispute cannot be resolved amicably, it will be resolved by the competent court in Belgrade.
